RefundsDone Fairly
When you get your money back, when you do not, and how long it takes. Digital keys are delivered instantly, so the rules here are stricter than a clothes shop – all of them are spelled out below.
Last updated: July 12, 2026Conditions for Refunds
Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we must follow the refund policies set by the product creators. If there is a technical incompatibility, we can process a refund without authorization from the product creator.
7-Day Refund Window
- Digital Products You may request a refund within 7 days of purchase, provided that the digital product has not been used.
- Technical Incompatibility If there is a technical incompatibility not specified by the marketplace, you may be eligible for a refund within 7 days of purchase.
Payment Method Restrictions
- Paysafecard Payments made using Paysafecard are non-refundable.
- Credit Card (Stripe) Refunds for payments made by credit card via Stripe can take between 2 to 14 days to process.
- PayPal Refunds for payments made via PayPal can take up to 72 hours to process.
Non-Refundable Cases
- Bank/PayPal Dispute If the customer has opened a bank or PayPal dispute.
- Regret Purchase If the customer wishes to cancel their purchase due to a change of mind.
How to Request a Refund
To request a refund, please contact our customer service team with the following information:
- Your order number
- The reason for the refund request
- Any supporting evidence (e.g., screenshots of technical issues)
Contact Information: If you have any questions or concerns about this Refund Policy, please contact us at support@uzuimarket.xyz.
Need help with a refund?
Our support team is available on Discord to walk you through a refund request or answer any questions about eligibility.
Join Our DiscordBy purchasing from Uzui Market, you agree to this Refund Policy. Continued use after any updates constitutes acceptance of the revised policy.